Support

Our central York location and network of Logopak engineers situated throughout the UK means that we can reach most sites within 3 hours. We only use our own experienced engineers who are highly trained and carry a full set of Logopak parts to facilitate same-day repairs.

Award winning customer service

At Logopak we take our aftersales service very seriously. Our fresh approach to preventative maintenance has resulted in us receiving the PPMA Customer Service Award, with the judges recommending that more OEM’s try to emulate our high standards.  Achieving great levels of service and reducing downtime is our goal.

Technical Support

Logopak employ two Service Managers to provide telephone technical support for our customers. Both are

ex-service engineers each with more than 10 years experience on Logopak print and apply machinery.

To contact Steve Williams: 01904 476115

To contact Steve Major: 01904 476123

 

Service Agreements

At Logopak , we are committed to providing the highest level of service, support and backup for all of our print and apply machinery. Whilst in-depth on site training is provided to allow users to self-maintain the equipment, for those wanting to guarantee the minimum possible downtime, Logopak can offer complete and tailored service agreements to suit the most demanding requirements and applications. A service agreement passes the responsibility back to Logopak to ensure best maintenance practice and peace of mind that the labeller is in best shape, ready for non-stop production.

To discuss service agreements, contact Steve Hancock: 01904 692333

 

Spare Parts

At our UK head office, we hold many common spare parts to support the machines during their 20 year life. For a fast and quick response, please advise the 8 digit part number found in the machine instruction manuals when enquiring about spare parts.

To order Spare Parts: 01904 476122

 

Printhead Repairs

At Logopak, we aim to provide the fastest turnaround possible for printheads returned for repair. If you need to return a printhead, please complete the form on the right and enclose it with the printhead and your order number to our York address.

To contact Printhead Repairs: 01904 476130

Get in touch

Please call us on 01904 692333, or email using the online form. We’ll get back to you as soon as we can.

Contact us now

We have worked with Logopak for over 20 years and have found their sales, support and service second to none. Their labelling solutions are the best on the market and we would have no hesitation in recommending them on any of our projects.

MD, ADPAK Machinery Systems

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