Our central York location and network of Logopak engineers situated throughout the UK means that we can reach most sites within 3 hours. We only use our own experienced engineers who are highly trained and carry a full set of Logopak parts to facilitate same-day repairs.
At Logopak we take our aftersales service very seriously. Our fresh approach to preventative maintenance has resulted in us receiving the PPMA Customer Service Award, with the judges recommending that more OEM’s try to emulate our high standards. Achieving great levels of service and reducing downtime is our goal.
Technical support
Logopak provide telephone technical support for our customers
To discuss technical support:
01904 692333
Or email
service@logopak.net
Consumables
Our thermal transfer labels and ribbons are manufactured to give the best possible print quality of barcodes and to assist in automated scanning & verification in the distribution chain.
To discuss consumables:
01904 692333
Or email
enquiries@logopak.net
Spare Parts
At our UK head office, we hold many common spare parts to support the machines during their 20 year life. For a fast and quick response, please advise the 8 digit part number found in the machine instruction manuals when enquiring about spare parts.
To order spare parts:
01904 476122
Or email
spareparts@logopak.net
SLA Agreements and Benefits
For those wanting to guarantee the minimum possible downtime, Logopak can offer complete and tailored service agreements to suit the most demanding requirements and applications.
To discuss service agreements:
01904 692333
Or email
enquiries@logopak.net
Printhead Repairs
At Logopak, we aim to provide the fastest turnaround possible for printheads returned for repair. If you need to return a printhead, please download and complete the form below and enclose it with the printhead and your order number to our York address.
To contact printhead repairs:
01904 476130
Or email
enquiries@logopak.net